Manajemen Risiko Dalam Pengawasan Angkutan Orang dan Barang Pada Dinas Perhubungan Kota Tanjungbalai

Abstract

This study examines risk management regarding the supervision of passenger and freight transport by the Tanjungbalai City Transportation Agency. Passenger transport entails risks such as picking up or dropping off passengers at unauthorized locations, indiscriminate parking, route violations, traffic congestion, and accidents. Meanwhile, freight transport involves risks such as overloading, non-compliant vehicle dimensions, unroadworthy vehicles, road damage, traffic flow disruptions, and potential accidents. Risk management within this supervisory framework is carried out through several stages: risk identification, risk assessment, risk control, monitoring, and evaluation. The Tanjungbalai City Transportation Agency conducts supervision through field monitoring, traffic management, terminal oversight, the regulation of passenger boarding and alighting points, driver advisories, and coordination with relevant stakeholders. These efforts aim to prevent violations and mitigate risks that could compromise public safety. The findings indicate that while risk management for passenger and freight transport supervision is currently in place, it requires further strengthening. Challenges encountered include a shortage of personnel, suboptimal supervisory facilities, low compliance among some drivers, a lack of awareness among transport operators, and the incomplete recording of violation data.